Payment can be made using Visa, Mastercard American Express and Paypal. Payments are subject to validation checks and authorisation by the card issuer. Only once the card issuer or bank has authorised payment to The Skinsmith Ltd, will The Skinsmith process the order. Please note, there may be a delay between you placing your order and your card issuer authorising your payment. The Skinsmith Ltd will not be liable for any delay. Legal ownership is retained by The Skinsmith Ltd until payment has been received.
2. ORDER PROCESSING
It is your responsibility to ensure that the invoice and delivery address is entered correctly at the point of order. The Skinsmith Ltd will not be liable for any loss as a result of client error. You will receive an email confirming your order - please note that we are unable to process an order until we have received authorisation of payment from the card issuer.
The Skinsmith Ltd reserves the right to refuse any offer to buy goods by you at any time.
Orders are processed on working days (Monday – Friday, excluding UK Bank Holidays). If payment is received prior to 2pm on a working day, we will aim to despatch your order that same day. If after 2pm, we aim to despatch your order the following working day. During periods of high demand, this time may increase. Please check your order upon receipt to ensure that all products itemised on the invoice are included. You will be deemed to have accepted the order unless you notify us within 48 hours of receipt to advise there is a problem.
All orders are despatched using a signed for service and will require a signature upon receipt. Whilst the majority of orders arrive within 4 working days this can increase during busy periods.
Please note (with the exception of the areas/postcodes listed below*) you will receive an email and/or text message from our courier service on the day of your delivery to advise what time your delivery is scheduled (to within 1 hour). Should the time not be suitable, you can choose to have the order delivered to a new address, to a neighbour, or even on a different day.
*The following areas/postcodes will have parcels despatched using Royal Mail Signed for Delivery:
- Channel Islands / Isle of Man / Isle of Wight / Northern Ireland
- Scottish Highlands: AB36-38, AB55-56, FK17-21, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
- Scottish Islands: HS1-9, IV40-51, IV 55-56, KA27-28, KW15-17, PA20, PA41-49, PH42-44, ZE1-3
Other than Royal Mail's standard tracking facility, we are unable to make enquiries for parcels deemed to be “lost” until 15 working days have elapsed. No refunds will be given until enquiries can been made to the whereabouts of your parcel.
UK Delivery Costs:
Order value below £100 £4.95
Order value £100 and above FREE
Please contact us directly if you require next day delivery. Orders must be placed by telephone by 12 noon to guarantee a next day delivery service. Please note weekend delivery is not possible. Delivery costs will be advised at point of order.
Please contact The Skinsmith Ltd directly at email@example.com or 0044 1527 834904 for details of how to place your order and shipping costs. Parcels are despatched using either Royal Mail International Tracked & Signed delivery or a recognised courier service. Delivery can take up to 10 working days. Please note all invoices are issued in GBP £.
4. CANCELLATION & RETURNS
Prior to despatch: You may cancel your order at any time prior to despatch by emailing firstname.lastname@example.org. We will re-credit you via your original payment method.
After despatch: You may cancel your order within fourteen days from the date of receipt of the goods (beginning with the day following receipt). The cancellation must be made by emailing email@example.com stating your name, address, order number and the reason for cancellation. The goods must be returned to us in resalable condition; in the original packaging, unopened, unused and undamaged. No refund will be given if any one of these conditions are not met - so we strongly recommend packing the returned item in a durable cardboard box. Items returned in plastic/Jiffy bag packaging are likely to be damaged and therefore not be eligible for refund as per the terms mentioned previously.
Once you have received confirmation from The Skinsmith, please return the goods to the following address.
The Skinsmith Ltd6 Wildmoor MillMill LaneWildmoorBromsgroveB61 0BX
We recommend returning via Royal Mail Recorded Delivery as we cannot be held responsible for returned goods that do not reach us.
Upon receipt of the return, we will refund the amount paid for the goods. Please note that if your original order qualifies for free delivery (order value £100+) and then you choose to return all or part of that original order, your refund will be the total, less the standard delivery charge (see 3. SHIPPING above). Refunds could take up to 14 days. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. Please note that postage or other return costs will be the customer’s responsibility and will only be reimbursed in the rare event that a product is damaged, faulty or incorrectly supplied.
The Skinsmith Limited is registered in England under registration number 05715826.
The Skinsmith Limited's registered address is: 84 Raddlebarn Road, Selly Oak, Birmingham, B29 6HH.
You can contact The Skinsmith Limited by email to firstname.lastname@example.org.